NGIT MANAGED MONITORING SERVICES
Our accelerator NGIT Advanced Monitoring Service offers the granular surveillance of an IT infrastructure, where each component is measured against a pre-defined metric or standard provided by NGIT and adapted to client infrastructure specifities.
The key aspects of a your IT components (free storage capacity, application service state, etc…) are constantly evaluated and reported in real-time or on a defined periodicity.
NGIT Monitoring Services’ design and architecture ensure that all new alerts raised by the system automatically create an incident report in our NGIT Service Desk system.
NGIT Service Desk being the main and central point of contact for handling all customers’ requests and reported issues, our Switzerland and offshore teams (Bangalor, Singapore and in the future Toronto) ensure the 24x7 surveillance and control of the monitored systems.
Additionally to the above described NGIT Service Desk integration of the proposed NGIT Monitoring Services; notifications concerning critical devices, applications or services are sent by email to our level 1 NGIT Support staff and automatically escalated by SMS and email to the responsible manager if the reported alerts are not acknowledged before the breach of a defined SLA.
NGIT Monitoring Services use and rely on discovery mechanisms (Customized SCOM Management Packs) to automatically add probes and monitors to newly added components (new Exchange servers, new SQL server, ...); such newly discovered component only needs to be manually added to its corresponding category: testing, standard or critical.